21 Casino Terms and Conditions
These terms and conditions govern your use of 21 Casino and its associated services. By creating an account and accessing our platform, you agree to comply with all provisions outlined herein. Please read these casino terms and conditions carefully before proceeding with registration or gameplay.
Eligibility and Account Registration
All players must meet specific requirements to participate in gaming activities at 21 Casino. You must be at least 18 years of age or the legal minimum age for gambling in your jurisdiction, whichever is higher. Registration requires accurate personal information, including full name, date of birth, residential address, and valid email address. Only one account per person, household, IP address, or device is permitted. Creating multiple accounts may result in immediate closure of all accounts and forfeiture of funds.
You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account is your sole responsibility. 21 Casino reserves the right to request verification documents at any time, including government-issued identification, proof of address, and payment method verification. Failure to provide requested documentation within specified timeframes may result in account suspension or closure.
Deposits, Withdrawals and Payment Methods
All financial transactions must be conducted using payment methods registered in your own name. Third-party payments are strictly prohibited and may result in account closure. Minimum and maximum transaction limits apply and vary depending on the payment method selected.
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time |
|---|---|---|---|
| Credit/Debit Card Deposit | £10 | £5,000 | Instant |
| E-wallet Deposit | £10 | £10,000 | Instant |
| Bank Transfer Deposit | £20 | £25,000 | 1-3 business days |
| Credit/Debit Card Withdrawal | £10 | £5,000 | 3-5 business days |
| E-wallet Withdrawal | £10 | £10,000 | 24-48 hours |
| Bank Transfer Withdrawal | £20 | £25,000 | 3-7 business days |
Withdrawal requests are subject to verification procedures and may require additional documentation. 21 Casino terms and conditions stipulate that all winnings must be withdrawn using the same payment method used for deposit, where possible. Any fees imposed by payment providers are the responsibility of the player. Accounts with no activity for 12 consecutive months may be subject to an inactivity fee of £5 per month until the balance reaches zero or the account is reactivated.
Bonuses and Promotional Offers
All bonuses and promotional offers are subject to specific terms and wagering requirements. Unless otherwise stated, bonus funds carry a wagering requirement of 35 times the bonus amount before withdrawal is permitted. Different games contribute varying percentages towards wagering requirements.
| Game Category | Wagering Contribution |
|---|---|
| Slots | 100% |
| Table Games | 10% |
| Video Poker | 10% |
| Live Casino | 10% |
| Progressive Jackpot Slots | 0% |
Maximum bet limits apply when playing with bonus funds, typically £5 per spin or hand. Exceeding this limit may void the bonus and any associated winnings. Bonuses must be claimed within specified timeframes and expire if not used within the validity period. 21 Casino reserves the right to modify, suspend, or cancel promotional offers at any time without prior notice. Players found abusing bonus terms through irregular play patterns or bonus hunting may have bonuses and winnings confiscated.
Responsible Gaming and Account Restrictions
These casino terms and conditions include provisions for responsible gaming measures. Players may set deposit limits, loss limits, wagering limits, and session time limits through their account settings. Self-exclusion options are available for periods ranging from 24 hours to permanent closure. Once activated, self-exclusion cannot be reversed during the selected period.
21 Casino employs monitoring systems to detect problematic gambling behaviour. We reserve the right to impose restrictions on accounts showing signs of gambling-related harm. Players may also utilise reality checks that display session duration and net wins or losses at regular intervals. Links to professional gambling support organisations are available in the responsible gaming section of our website.
Dispute Resolution and Governing Law
Any disputes arising from these 21 Casino terms and conditions shall first be addressed through our customer support team. Formal complaints must be submitted in writing via email, including account details and a full description of the issue. We aim to resolve all complaints within 10 business days of receipt.
If a dispute cannot be resolved internally, players may escalate the matter to our designated Alternative Dispute Resolution (ADR) service provider. The ADR decision is binding on 21 Casino but not necessarily on the player, who retains the right to pursue other legal remedies. These terms are governed by the laws of the jurisdiction in which 21 Casino is licensed and regulated. Any legal proceedings must be conducted in the courts of that jurisdiction. 21 Casino reserves the right to amend these terms at any time, with changes taking effect immediately upon publication on our website. Continued use of our services constitutes acceptance of any modifications.